Profile : Customer Success Operations CS Ops ensures that customers have a positive experience with the structure necessary to effectively engage with customers, drive adoption and retention and ultimately contribute company's growth and success. Responsibilities: Customer Onboarding: help designing and implementing effective onboarding processes for new customers. This includes guiding customers through the initial setup, providing Technical Support: serve as a bridge between customers and the development team. They help troubleshoot
Profile : Customer Success Operations CS Ops ensures that customers have a positive experience with the structure necessary to effectively engage with customers, drive adoption and retention and ultimately contribute company's growth and success. Responsibilities: Customer Onboarding: help designing and implementing effective onboarding processes for new customers. This includes guiding customers through the initial setup, providing Technical Support: serve as a bridge between customers and the development team. They help troubleshoot
high-quality standards. Ensure strong supplier relationships that deliver high-quality cost-effective and resources that support their sales initiatives. Customer Relationship Management (CRM) To develop and implement strategy that delivers to requirements on existing customer engagement, and improves sales, and collections policy to ensure brand exposure is optimised. Customer Care Call Centre Management Management of the ensure the timeous and effective resolution of all customer complaints within SLA requirements. Ensure the
technologies in this infinitely evolving industry. Their customers' needs are met on an individual level to insure targets and objectives - Establish and maintain relationships with key healthcare professionals, including product demonstrations and presentations to educate customers on product benefits and features - Provide training internal teams, including marketing and customer service, to ensure customer satisfaction and retention - Prepare
technologies in this infinitely evolving industry. Their customers' needs are met on an individual level to insure targets and objectives - Establish and maintain relationships with key healthcare professionals, including product demonstrations and presentations to educate customers on product benefits and features - Provide training internal teams, including marketing and customer service, to ensure customer satisfaction and retention - Prepare
serve as the face of the company to prospective customers. You'll be the first line of communication between include sharing our vision, building professional relationships, and generating new business for our company daily. ● Follow-up and engage with potential customers who were interested but did not buy. ● Report
services by ingeniously digitalising and guiding customer experiences through conversational AI solutions generated by the company Fostering and building relationships with key decision makers Managing and reporting
released to Partners External Review: Manage the relationship with the external compliance officers and analyse within the business Establishing and maintaining relationships with internal and external stakeholders. Legislative application of FAIS, Risk Based Approach towards Customer Due Diligence, and PoPIA rules and regulations
released to Partners External Review: Manage the relationship with the external compliance officers and analyse within the business Establishing and maintaining relationships with internal and external stakeholders. Legislative application of FAIS, Risk Based Approach towards Customer Due Diligence, and PoPIA rules and regulations
with potential clients and ensure that client relationships are maintained. This role will provide the incumbent data and cross checking of leads through Client Relationship Management (CRM) systems • Preparing reports