Performance Areas
Customer Service
- Receive calls from senior customer engineer/ help desk.
- Escalate problems to senior customer engineer if necessary.
- Provide temporary
that the problem is resolved.
- Ensure all customer queries are attended to and resolved within agreed
IT user problems.
- Develop good working relationship with users.
- Keep users posted on the
/>CSN Support
- Respond to remote/satellite customer call-outs (hardware, software and network calls)
Reference: PTA000186-CDW-1 Our Client is looking for a Analyst, located in Johannesburg Job responsibilities: development projects to advance our firm's capabilities. Analyst – Job Spec Ad hoc: - Support senior resources with
IT Customer Engineer. Key Performance Areas Customer Service - Receive calls from senior customer engineer/ users if necessary. - Escalate problems to senior customer engineer if necessary. - Provide temporary PCs ensure that the problem is resolved. - Ensure all customer queries are attended to and resolved within agreed reduce IT user problems. - Develop good working relationship with users. - Keep users posted on the progress resolution. CSN Support - Respond to remote/satellite customer call-outs (hardware, software and network calls)
are Accessible to Internal and External Company Customers
- Attend IT incidents and requests.
-
Profile : Customer Success Operations CS Ops ensures that customers have a positive experience with the structure necessary to effectively engage with customers, drive adoption and retention and ultimately contribute company's growth and success. Responsibilities: Customer Onboarding: help designing and implementing effective onboarding processes for new customers. This includes guiding customers through the initial setup, providing Technical Support: serve as a bridge between customers and the development team. They help troubleshoot
Innovators Thrive.
We are seeking a Customer Service Engineer I to join our team.
successful candidate will play a vital role in ensuring customer satisfaction and maintaining the reputation of
resolved status SLA of the service desk tool of the Customer is not breached by resolving tickets timeously
line with the Process (With approval from the Customer and a valid reason).
Ensure that tickets
acknowledgement SLA of the service desk tool of the Customer.
Quality assurance management - Ensure that
Experience:
years experience with integrations to and from customized as well as packaged
software.
o Facilitating workshops with customers, including GAP analysis,
documentation and
and spec writing.
o Understanding of the customers expectations
o Understanding of banking Specifications
business model
o In depth knowledge of the customer business environments
Skills
job
- Good people skills
- Customer service orientated
- Excellent verbal, written
Job Purpose As a System Analyst at JD Group, you will play a crucial role in analyzing our organization's certifications beneficial but not mandatory. Systems Analyst Qualifications / Skills Java Net exposure AWS exposure
out for a Technical Analyst to form part of their Team.
The technical Analyst will work closely with with business analysts and support development by doing system analysis on incidents, problems, and IT >