To provide face to face service to customers / members that visit the clients offices and to deliver deliver on the scheme service level agreements to ensure the required customer focus standards are delivered delivered Client service delivery and quality Follow procedures and cooperate with peers and leader for best best possible service delivery Compliance and Risk Management Defined legal, statutory and regulatory compliance resolution of queries and provide required customer service Provide specific, factual and correct progress
To provide face to face service to customers / members that visit the clients offices and to deliver deliver on the scheme service level agreements to ensure the required customer focus standards are delivered delivered Client service delivery and quality Follow procedures and cooperate with peers and leader for best best possible service delivery Compliance and Risk Management Defined legal, statutory and regulatory compliance resolution of queries and provide required customer service Provide specific, factual and correct progress
management of leave. Accountabilities: Client service delivery and quality - Follow procedures and cooperate cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined relationships with customers and relevant stakeholders are successfully achieved - Address customer or stakeholder with the policies and procedures and ensuring customer / stakeholder buy-in Generic Objectives: Specific applications -Coordination skills -Facilitation Skills -Customer Focus -Relationship building skills -Attention
management of leave. Accountabilities: Client service delivery and quality - Follow procedures and cooperate cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined relationships with customers and relevant stakeholders are successfully achieved - Address customer or stakeholder with the policies and procedures and ensuring customer / stakeholder buy-in Generic Objectives: Specific applications -Coordination skills -Facilitation Skills -Customer Focus -Relationship building skills -Attention
agents to ensure optimal sales performance and service deliverance within a leading Telecommunications accurate sales forecasts Handling and resolving customer complaints Devise strategies and sales techniques
agents to ensure optimal sales performance and service deliverance within a leading Telecommunications accurate sales forecasts Handling and resolving customer complaints Devise strategies and sales techniques