Continuously review cost / benefit and ROI Drive customer-centricity: Maintain a high level of inter-departmental client and stakeholder needs, satisfaction and service delivery Knowledge management: Ensure that adequate will impact on areas of concern identified Drive customer-centricity: - Manage client expectations, seeking feedback Technical capabilities: - Ensuring that customer needs and expectations are understood, translated considered in all work undertaken and delivered on - Consult others when managing client requests that are in
clients for blood sampling. Accountabilities: Client service delivery and quality - Follow procedures and cooperate cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined relationships with customers and relevant stakeholders are successfully achieved - Address customer or stakeholder procedures and ensuring customer / stakeholder buy-in Position Specific Outputs Clinical Service Provision: -Blood priority health services. -Responsible for the stock control of medical goods and services required by the
injury on duty management. Accountabilities: Client service delivery and quality - Follow procedures and cooperate cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined relationships with customers and relevant stakeholders are successfully achieved - Address customer or stakeholder with the policies and procedures and ensuring customer / stakeholder buy-in Generic Objectives Position observances. -Execute medicine stock control -Manage service level agreements and operational details of companies
To liaise and coordinate activities between the customer and IT professionals to ensure system problems implemented/developed will resolve issues and customer requests. Accountabilities: Continuous improvement Investment within area of specialisation Drive customer-centricity - Provide specialist input and recommendations specialisation is provided to enhance performance Drive customer-centricity - Maintain a high level of impact on client and stakeholder needs, satisfaction and service delivery Knowledge management - Ensure that adequate
management of leave. Accountabilities: Client service delivery and quality - Follow procedures and cooperate cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined relationships with customers and relevant stakeholders are successfully achieved - Address customer or stakeholder with the policies and procedures and ensuring customer / stakeholder buy-in Generic Objectives: Specific applications -Coordination skills -Facilitation Skills -Customer Focus -Relationship building skills -Attention
management of leave. Accountabilities: Client service delivery and quality - Follow procedures and cooperate cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined relationships with customers and relevant stakeholders are successfully achieved - Address customer or stakeholder with the policies and procedures and ensuring customer / stakeholder buy-in Generic Objectives: Specific applications -Coordination skills -Facilitation Skills -Customer Focus -Relationship building skills -Attention
Investment within area of specialisation Drive customer-centricity - Identify delivery constraints, notify client and stakeholder needs, satisfaction and service delivery Knowledge management - Ensure the system while delivering solutions on time and within service level agreements -Review design, development and while delivering solutions on time and within service level agreements -Review design, development and in accordance with established standards Drive customer centricity: -Identify delivery constraints, notify
Investment within area of specialisation Drive customer-centricity - Maintain a high level of impact on client and stakeholder needs, satisfaction and service delivery Knowledge management - Ensure that adequate Generic Objectives Specific deliverables: Drive customer centricity: -Report progress on current projects improve our Customer's experiences -Driving operational efficiencies -Influence: Engage with Customers and colleagues decisions based on what's right for AfroCentric and Customers -Owning operational decisions and knowing oneself
relationships with customers and relevant stakeholders are successfully maintained Address customer or stakeholder ensuring customer / stakeholder buy-in -Support the business objectives and drive customer satisfaction when required -Work Volume management and ensure service levels are met and improved. -Ensure financial continuity and unplanned downtime -Manage incidents and service level continuity. Position Specific Outputs Ms