resolution of customer technical queries. The Team Leader will be responsible for driving customer satisfaction productivity, and maintaining high technical and service standards. Responsibilities: Operational Planning: cost-saving initiatives without compromising on service quality. • Regularly review operational expenses efficiency. Customer Satisfaction: • Ensure high levels of customer satisfaction and service quality. • implement feedback mechanisms to gather customer insights. • Foster a customer-centric approach within the team
To liaise and coordinate activities between the customer and IT professionals to ensure system problems implemented/developed will resolve issues and customer requests. Accountabilities: Continuous improvement Investment within area of specialisation Drive customer-centricity - Provide specialist input and recommendations specialisation is provided to enhance performance Drive customer-centricity - Maintain a high level of impact on client and stakeholder needs, satisfaction and service delivery Knowledge management - Ensure that adequate
performs a Team Leader role and ensures high quality service and high client satisfaction by demonstrating their role models through their dedication to client service & problem solving. They invest time in the Implementation Partners to ensure seamless delivery of services. Provide 2nd / 3rd line SAP support. Maintain Analytics Cloud (SAC) SAP Portal SAP Cloud for Customer (C4C) SAP Application Lifecycle Manager (ALM) least 5 as a Business Analyst / SAP Functional consultant. 5 years SAP FI/CO, MM or SD experience in S4/HANA
Investment within area of specialisation Drive customer-centricity - Identify delivery constraints, notify client and stakeholder needs, satisfaction and service delivery Knowledge management - Ensure the system while delivering solutions on time and within service level agreements -Review design, development and while delivering solutions on time and within service level agreements -Review design, development and in accordance with established standards Drive customer centricity: -Identify delivery constraints, notify
Investment within area of specialisation Drive customer-centricity - Maintain a high level of impact on client and stakeholder needs, satisfaction and service delivery Knowledge management - Ensure that adequate Generic Objectives Specific deliverables: Drive customer centricity: -Report progress on current projects improve our Customer's experiences -Driving operational efficiencies -Influence: Engage with Customers and colleagues decisions based on what's right for AfroCentric and Customers -Owning operational decisions and knowing oneself
relationships with customers and relevant stakeholders are successfully maintained Address customer or stakeholder ensuring customer / stakeholder buy-in -Support the business objectives and drive customer satisfaction when required -Work Volume management and ensure service levels are met and improved. -Ensure financial continuity and unplanned downtime -Manage incidents and service level continuity. Position Specific Outputs Ms