Continuously review cost / benefit and ROI Drive customer-centricity: Maintain a high level of inter-departmental client and stakeholder needs, satisfaction and service delivery Knowledge management: Ensure that adequate will impact on areas of concern identified Drive customer-centricity: - Manage client expectations, seeking feedback Technical capabilities: - Ensuring that customer needs and expectations are understood, translated considered in all work undertaken and delivered on - Consult others when managing client requests that are in
resolution of customer technical queries. The Team Leader will be responsible for driving customer satisfaction productivity, and maintaining high technical and service standards. Responsibilities: Operational Planning: cost-saving initiatives without compromising on service quality. • Regularly review operational expenses efficiency. Customer Satisfaction: • Ensure high levels of customer satisfaction and service quality. • implement feedback mechanisms to gather customer insights. • Foster a customer-centric approach within the team
first and foremost, an advisory and mining consulting service company. Our core business is to provide
first and foremost, an advisory and mining consulting service company. Our core business is to provide
ensure timely delivery. Liaise with suppliers, customers, and other relevant parties. Negotiate and coordinate coordinate transportation and logistics services. Maintain accurate records of all imports and exports related to import/export activities. Provide customer service to clients regarding import/export inquiries
ensure timely delivery. Liaise with suppliers, customers, and other relevant parties. Negotiate and coordinate coordinate transportation and logistics services. Maintain accurate records of all imports and exports related to import/export activities. Provide customer service to clients regarding import/export inquiries
staff supervision, inventory management and customer service. Duties: Drive sales and stock management planograms) for a complete customer shopping experience. Ensure exceptional customer service at all touch points shop-keeping and house-keeping disciplines Manage customer interactions, complaints and requests Analyse right the first time. Anticipates and responds to customers' needs fast and effectively. Assists in resolving attracts the client into buying the product or service. Provides feedback. Manages the work environment
staff supervision, inventory management and customer service. Duties: Drive sales and stock management planograms) for a complete customer shopping experience. Ensure exceptional customer service at all touch points shop-keeping and house-keeping disciplines Manage customer interactions, complaints and requests Analyse right the first time. Anticipates and responds to customers' needs fast and effectively. Assists in resolving attracts the client into buying the product or service. Provides feedback. Manages the work environment
scheme Service Level Agreements · Prepare and analyse statutory returns as per scheme Service Level Agreements income within stipulated time frames and scheme Service Level Agreements · Correctly prepare, process and · Resolve all queries timeously as per scheme Service Level Agreements · Capture and balance all reconciliation relationships with customers and relevant stakeholders are successfully achieved · Address customer or stakeholder with the policies and procedures and ensuring customer / stakeholder buy-in Position Specific Outputs
for a complete customer shopping experience.
Ensure exceptional customer service at all touch points
Drive shop-keeping and house-keeping disciplines
Manage customer interactions, complaints and requests
Analyse first time.
Anticipates and responds to customers' needs fast and effectively.
Assists attracts the client into buying the product or service.
Provides feedback.
Manages the work