Infrastructure Services: Where Challengers and Innovators Thrive.
We are seeking a Customer Service
successful candidate will play a vital role in ensuring customer satisfaction and maintaining the reputation of
e the resolved status SLA of the service desk tool of the Customer is not breached by resolving tickets
line with the Process (With approval from the Customer and a valid reason).
Ensure that tickets
ticket acknowledgement SLA of the service desk tool of the Customer.
Quality assurance management
is seeking a highly focused and analytical customer service agent to join the buzz. Use your maturity resolve product or service problems. Ability to provide technical customer service, support and vision calls Log service calls received Coordinate technicians Ensure timeous handling of all customer queries quotations Prepare product or service reports by collecting and analyzing customer information Work with Call Call Centre supervisor to ensure proper customer service is being delivered Open and close all calls received
with many different levels of personas within customer base as well as internally at Mimecast. This person Oversee the day to day operation of one of the Customer Experience teams • Act as a mentor and resource resource for the team when dealing with customer incidents and strategies • Driving the defined CX strategy team • Dynamic risk reporting to the Director of Customer Experience especially pertaining to and highlighting knowledge and sales skills to resell value to customers. • Team leadership in retention activities – escalations
Profile : Customer Success Operations CS Ops ensures that customers have a positive experience with the structure necessary to effectively engage with customers, drive adoption and retention and ultimately contribute company's growth and success. Responsibilities: Customer Onboarding: help designing and implementing effective onboarding processes for new customers. This includes guiding customers through the initial setup, providing Technical Support: serve as a bridge between customers and the development team. They help troubleshoot
organisation. If your answer is yes , Apply Now As a Customer Architect Specialist you will be responsible for Management tools Solid Experience in Computer Coding, Customer Centric Solutions, Installation Support, Process
Profile : Customer Success Operations CS Ops ensures that customers have a positive experience with the structure necessary to effectively engage with customers, drive adoption and retention and ultimately contribute company's growth and success. Responsibilities: Customer Onboarding: help designing and implementing effective onboarding processes for new customers. This includes guiding customers through the initial setup, providing Technical Support: serve as a bridge between customers and the development team. They help troubleshoot
We are currently seeking individuals who are open to working for one of the TOP 4 banks in South Africa. You will be working remotely.
Requirements:
responsible to position Vox a leader in software as a service solutions. The product offering needs to cover ¾ Target markets, segments & customers ¾ New products/services ¾ Existing market penetration ¾ New Product bundling § Market research · Understand customer needs and the competitive landscape. · Attend key industry trends · Interact regularly with customers to understand their experiences and product wish product specific marketing plans: · Internal, customer and external marketing planning and activities
ability to evaluate, optimize and standardize Cloud services has opened up with one of our clients, a global when required. Perform due diligence to ensure services are scoped correctly, risks are highlighted to Close the knowledge gap between Remote Managed Services teams and client teams. Set the standards that that will be disseminated to the Remote Managed Services teams. Required: 10 years’ experience working in technologies (e.g., Cisco) Experience with database services and technologies Experience with data centre technologies
to 2 Years IT Service Desk experience is a MUST HAVE.