needs and promote our service offerings.
present company products Demonstrate products to customers Assist management in identifying viable marketing
present company products Demonstrate products to customers Assist management in identifying viable marketing
Sales or Telemarketing.
Exciting opportunity for a Senior Customer Experience Analyst to join our client. In this role you will dashboards, and closed loop programs Presenting customer feedback and analysis regularly to senior executives improvements across the journey Analysing disparate customer feedback sources to present comprehensive views to 7 years’ data analytics experience drawing customer experience (CX) insights, preferably supporting
energetic person with a passion for delighting customers. This person must be structured, repetitive, organized quality work that conforms to the demands of a key customer base with extremely high standards and expectations Protecting ARR via customer retention and satisfaction programs derived from the Customer Experience Strategy upselling existing and new services into the account base • Review Customer Account Plans for the designated of key deployment projects where required in customers, coordinating various parties across business
Main Purpose
The purpose of the Customer Success Executive (CSE) is to maintain solid relationships
understanding of key customer needs and requirements. Expand relationships with existing customers by continuously
products or services to existing clients. Collaborate with internal teams to create customized proposals
Ensure the correct products and services are delivered to customers in a timely manner. Serve as the
between key customers and internal teams. Resolve any issues and problems faced by customers and deal with
relationships with customers by understanding their needs and providing excellent service by email, phone
/>Responsibilities:
for a Customer Success Executive, located in Midrand Main Purpose The purpose of the Customer Success understanding of key customer needs and requirements. Expand relationships with existing customers by continuously products or services to existing clients. Collaborate with internal teams to create customized proposals Ensure the correct products and services are delivered to customers in a timely manner. Serve as the between key customers and internal teams. Resolve any issues and problems faced by customers and deal with
Key Responsibilities: • Customer Delight • Develop, review and implement Customer Account Plans for the outcomes of the Customer Experience Strategy • Relationship building through regular customer meetings and/or decisive and confident where required to execute on customer requirements within strict time frames in order Executing defined CS strategies within the designated customer base. • Following up on surveys based on the guidelines guidelines provided. • Gaining permission from happy customers to use their feedback in various forms of reference