by discussing client requirements either via call centre or over e-mail advising on suitable options in
referring matters as appropriate Screening telephone calls, enquiries, and requests – handling them as appropriate
referring matters as appropriate Screening telephone calls, enquiries, and requests – handling them as appropriate
referring matters as appropriate Screening telephone calls, enquiries, and requests – handling them as appropriate
referring matters as appropriate Screening telephone calls, enquiries, and requests – handling them as appropriate