administration) · Change Management (CM) · IT Service Management (ITSM) · Release Planning · Start Up Operational and Support tasks of the Enterprise Services Output Management solution o BMW KWOM & CAPPO according to the agile guidelines agreed by the department · Awareness of agile roles defined within the creation, co-ordination and communication with service groups responsible for failures affecting Output Infrastructure daily operations. · Adhere to set SLAs for service delivery of Operational pre-requisites. · Maintain
test cases, ensuring that all test results are correctly recorded against the system · Coordinating all
automated ones. Gather test data from business departments and define requirements for DevOps. Execute manual
Familiarity with cloud platforms like Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform Platform (GCP). Understanding of cloud-based database services, such as Amazon RDS for PostgreSQL or Azure Database colleagues and users when required. SERVICE WINDOW: 24 x 7 service window for both change and incident incident handling Tickets can be opened as service request or real incident tickets. The solution time is equal are no exceptions concerning public holidays. Service time DAM operations concerning ticket handling:
Alternatively, sufficient IT working experience incl. IT Service Desk, hardware configuration and technical support EXPERIENCE NEEDED 3 years working experience in IT IT Service Desk experience highly beneficial Monthly
Cloud Identity Service (Identity Authentication Service and Identity Provisioning Service) with tasks such responsibility for closing the same within defined SLA's (Service Level Agreements) o responsible for troubleshooting
providers (Microsoft Azure, Amazon Web Services, Google Cloud Services) · Experience with Scripting (Powershell monitoring and resolution of English and German IT Service Management (ITSM) VIP and end-user support requests
ADVANTAGEOUS SKILLS REQUIREMENTS: RESTful and SOAP services Design and develop Microservices with deep understanding
Container Orchestration Platforms e.g. Kubernetes Services Any additional responsibilities assigned in the DevOps Visual Studio IDE Web Application & Web Services Design & Deployment REST Experience of working
and cloud providers (Microsoft Azure, Amazon Web Services) · Microsoft W365 · Experience in operation, maintenance and cloud providers (Microsoft Azure, Amazon Web Services) · Experience in operation, maintenance of VDI