investigations and social advice from other internal departments •Implementation of decisions, requests and referred submitted to BC, MP& BP or other internal departments. •Ensure compliance with Fund rules and legislation Recognition of Customary Marriage Act, Mental Health Act •Working knowledge of Benefit administration
member feedback, track service levels and performance data and liaise with internal teams to identify opportunities relevant to members Track member experience and market data to gain insight, and ensure quality control and identify new opportunities • With the assistance of the Data team, produce client and member dashboards providing
application processes, including validation of client data accuracy and integrity. •Maintenance of Policy Frameworks