resources that support their sales initiatives. Customer Relationship Management (CRM) To develop and implement strategy that delivers to requirements on existing customer engagement, and improves sales, and collections policy to ensure brand exposure is optimised. Customer Care Call Centre Management Management of the ensure the timeous and effective resolution of all customer complaints within SLA requirements. Ensure the the accurate and timely reporting of customer care department data to identify trends and issues and respond
company members.
aligned to timelines set Undertaking competitor and customer research and analyses and making sure our brand Establishing goals and objectives in order to reach our customers through appropriate marketing channels (Digital
aligned to timelines set Undertaking competitor and customer research and analyses and making sure our brand Establishing goals and objectives in order to reach our customers through appropriate marketing channels (Digital
timelines set
online advertising platforms to reach potential customers effectively.
and earnings and provide insights to the Senior Customer Success Managers. • Administrative Support: Handle Team Collaboration: Collaborate with the Senior customer success managers and other team members to brainstorm
and earnings and provide insights to the Senior Customer Success Managers. • Administrative Support: Handle Team Collaboration: Collaborate with the Senior customer success managers and other team members to brainstorm
analysis
their efforts in the market. Take direction from department leadership, including documenting detailed requirements