Developer Contact Centre Jobs in South Africa

Call Centre Team Manager Sandton

 Nutun

Sandton

The incumbent will manage and support the Call Centre Agents in achieving required input and output standards client Collection targets. Accountable for Call Centre Agents performance through quality monitoring, compilation of reports and coaching of Call Centre Agents to achieve high performance outcomes Key Responsibilities: internal improvement programme • Identify & develop remediation plans to address undesirable team behaviour behaviour • Deploy bespoke retention and development plans for key employees • Remain below agreed attrition

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