an experienced Call Centre Agent to join the Port Elizabeth team, · Advanced level call and enquiry handling handling, · Receive incoming telephone calls from customers and/or delivers scripted or non-scripted messages standards and rules in order to meet key contact centre performance goals for customer satisfaction, productivity indicators · Grade 12 · Minimum 1 – 2 years call centre experience, · Working knowledge of medical aids
focus of your role will be to perform outbound calls for confirmation of cover and other questions that health-related terminology is preferable • Previous call centre or customer service experience is preferable
focus of your role will be to perform outbound calls for confirmation of cover and other questions that health-related terminology is preferable • Previous call centre or customer service experience is preferable
Administration •Repair book in •Repair capturing. •Service centre quote (& day turnaround time) •Repair - assessments
Administration •Repair book in •Repair capturing. •Service centre quote (& day turnaround time) •Repair - assessments
fittings and repairs.
tyre fittings and repairs. Facilitating customer calls, complaints and queries; ensure it is followed through
tyre fittings and repairs. Facilitating customer calls, complaints and queries; ensure it is followed through