experience working at a management level within a Call Centre of a large operation 4-5 years experienced in multiple campaigns preferably within the outsourced call centre environment Grade 12 or Equivalent Tertiary education years' experience as a Operations Manager in a call centre environment Market Related
Implement and report against scheduled sensitive data discovery. Stay current on IT security trends and news (Trusted InfoSec tools and techniques i.e. O365 Security Centre, Mimecast, Qualys, AV, SIEM's, Qualys and Nessus
lead development process including Development Centres for the talent pool across levels Make ethical experience is essential A good understanding of Contact Centre procedures Minimum 4-5 years leading organization preferably in a multinational company / Call Centre ideally within a call center environment (including design
lead development process including Development Centres for the talent pool across levels Make ethical experience is essential A good understanding of Contact Centre procedures Minimum 4-5 years leading organization preferably in a multinational company / Call Centre ideally within a call center environment (including design
training plan. Operates as an account manager for the call center's Operations & Quality functions to understand years Training Manager experience, ideally within a call center environment (including design, development area of training A good understanding of Contact Centre procedures
training plan. Operates as an account manager for the call center's Operations & Quality functions to understand years Training Manager experience, ideally within a call center environment (including design, development area of training A good understanding of Contact Centre procedures