Laureate Service team, the primary focus of your role is to provide relationship management service, active keep your finger on the pulse of our internal service level agreement to make sure that we achieve the require after hours and weekend work) • Assist with service recovery and client apologies, also help with handling inquiries, service requests and complaints • Providing customers with the organisation's services and product our Team Leader: Client Service, who is accountable for all Laureate Service functions. Your qualifications:
Laureate Service team, the primary focus of your role is to provide relationship management service, active keep your finger on the pulse of our internal service level agreement to make sure that we achieve the require after hours and weekend work) • Assist with service recovery and client apologies, also help with handling inquiries, service requests and complaints • Providing customers with the organisation's services and product our Team Leader: Client Service, who is accountable for all Laureate Service functions. Your qualifications:
To provide advisory services, to clients depicting early warning signs of distress, that support limiting clients through providing management consulting services, specialist knowledge, and expertise to help them clients who would require management consulting services, training, support, mentorship and development
for several teams within the Dedicated Client Service area These teams include but are not limited to Central ( focusing on Dedicated/Personal client service, and client retention We are looking for: An individual encompass achieving financial targets, maintaining service standards, and ensuring an excellent, consistent consistent client experience across all products and services while minimizing costs. Additionally, this role insight about the Service environment (having managed more than one operational client service department will
candidate should have experience with Native Azure services and FinOps, as well as insight into cloud Compute computing, with a focus on FinOps and Native Azure services
Preferred sectors worked in previously: Financial Service or Fintech >5years 4. Software development / Management >2 years 5. Understanding of the drivers of business performance: >2years a) Income Statement
innovative solutions and exceptional customer service to our clients.
Job Summary:
We software and Microsoft Office Suite.
information, taking time to analyze numbers Identifying drivers of certain transactions, dependencies of transaction
taking time to analyze numbers
for several teams within the Dedicated Client Service area These teams include but are not limited to Central ( focusing on Dedicated/Personal client service, and client retention We are looking for: An individual encompass achieving financial targets, maintaining service standards, and ensuring an excellent, consistent consistent client experience across all products and services while minimizing costs. Additionally, this role insight about the Service environment (having managed more than one operational client service department will