satisfaction, and overall efficacy of the contact center. Drive change and optimization objectively, based functioning, procedures, systems and data of the contact center, which will include daily operations, capacity Requirements: BEng Industrial Engineering. 3 years in Call/Contact Centre. 2 years Management. Remuneration:
Environment: High Rise Residential Hospitals Offices Data Centers Hotel and Leisure Retail Education Facilities Experience
and other items • Provide training to clients • Do call outs when required • Do off-site installation of
performing preventive maintenance and for calling-in repairs Standby and call-out as and when required Off-load
optimal functioning. Respond promptly to service calls and troubleshoot issues to minimize downtime and
optimal functioning. Respond promptly to service calls and troubleshoot issues to minimize downtime and
Office Must be able to work shifts, responds to call-outs and be on stand-by duty Duties Support manufacturing