printers, and other related peripherals. The Desktop Support Technician will also be responsible for computer
resolution of IT Service Management (ITSM) VIP and end-user support requests, as well as continuously working resolution of IT Service Management (ITSM) VIP and end-user support requests. Verification, planning, and actioning Problem management). Experience with VIP and End-user support. Experience with technical documentation,
resolution of IT Service Management (ITSM) VIP and end-user support requests. Be responsible for the verification resolve problem tickets. Experience with VIP and End-user support. Experience with technical documentation,
interacting with end users, understanding their issues, and providing timely and courteous support.
CompTIA A, Network, or Microsoft Certified Desktop Support Technician (MCDST) are a plus; Ability to work collaboratively
Internal Network Security Network Environment End-User Support QUALIFICATIONS An Information Technology Diploma
support. Desktop support (If / when required) End Users support. Software support. 3rd party support for any
support. Desktop support (If / when required) End Users support. Software support. 3rd party support for any