communication and contact to enhance service, access to information and advice for clients and members in line with track and analyse member feedback, track service levels and performance data and liaise with internal teams needs and trends • Keep informed of industry trends and new CRM technologies Develop communication material member journey • Identify and customise the right information at the right time to be delivered through multiple comprehensive information as required • Provide members with access to financial performance information, tables
to the surviving dependents/beneficiaries (for informed allocation of benefits) to the correct beneficiaries relevant legislation •Provide detailed, accurate information for internal and external audit purposes within