Technical Continuity Management (TCM)
- Third Level Support
- Incident Management (IM)
- Change
ions/Experience Needed:
- Degree in Information Systems or equivalent experience
-
of 2 years IT working experience
- ITIL process knowledge and work experience (Required)
- Minimum
Minimum 2 years experience in a SAP Operations environment
Role and Responsibilities:
An exciting position exists for a 1st level support Technician for a Telecommunications company in JHB JHB. Must have own car and experience with Telecoms. Must have telecoms experienced Internal as well as
the Security Services Department for a Client Experience Manager reporting to the Security Services Executive accountability for overall service delivery and customer experience. Build strong customer relationships and with of high standard and foster positive customer experience. Define operational processes in line with developed strategies to support meeting a positive customer experience outcome. Ensure such operations aligns to OneX promptly dealt with. Required Experience: At least five (5) years active experience managing operations and
the Security Services Department for a Client Experience Manager reporting to the Security Services Executive accountability for overall service delivery and customer experience. Build strong customer relationships and with of high standard and foster positive customer experience. Define operational processes in line with developed strategies to support meeting a positive customer experience outcome. Ensure such operations aligns to OneX promptly dealt with. Required Experience: At least five (5) years active experience managing operations and
seniority, experience and mostly responsibility. Desired Experience Mid-level: 4-6 years' experience Programming Programming experience in creating a full stack solution (Front-end, back-end, and data persistence) Experience Experience with Git an advantage Experience with C#, JavaScript, MSSQL, or Postgres and advantage
role:
standards and best practices. 4-7 years of experience in user experience or digital content roles. Demonstrated user flows, storyboards, or content strategy. Experience with new and emerging technologies such as AI tight deadlines. Strong writing or editorial experience.
plus
Solutions Architect: Experience should include Practical + Technical +Coding + Development
functional/technical area. Experience:
escalated technical issues.
- Maintain a high level of technical proficiency within the team.
-
/>Customer Satisfaction:
- Ensure high levels of customer satisfaction and service quality.
Experience:
- Minimum 3 years experience in customer operations
- 2 Years experience in Similar role in an ISP Advantageous
- 1 Year in a real-time monitoring
(advantageous) &/or
- Leadership experience
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