crowd control
Monitor tap-in and tap-out at entry and exit gates
Co-ordinate operational equipment
communicate with diverse groups of people across all levels
Good attention to detail
Take ownership
Proficiency in administrative tasks, including data entry, record-keeping, and report generation using Microsoft
Proficiency in administrative tasks, including data entry, record-keeping, and report generation using Microsoft
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identify trends in refund claims at a customer level or store level Work with the organizations fraud system worked in the Fraud Department if not must be the level of a 2ic Matric Must be able to work rotational
identify trends in refund claims at a customer level or store level
Matric
Must
members are motivated to perform at their highest level. Ensure that the physical working space is conducive resources and tools of trade eg seating, headsets Level of Authority • The job holder ensures that the team mentor and drive people development; ensure high levels of employee engagement • Strong and adaptable communication defining performance standards and meeting service levels; manage resources; good time management • Coaching Qualification Required) Grade 12 or equivalent NQF4 level qualification Tertiary education in Sales / Marketing
a particular focus on unit trusts
Maintaining Service Level Agreements Ensuring acceptable talk time and phone availability levels Client retention management Ability to prioritize and multitask High levels of honesty, accountability and integrity Client
Maintaining Service Level Agreements Ensuring acceptable talk time and phone availability levels Client retention management Ability to prioritize and multitask High levels of honesty, accountability and integrity Client