with the objective of resolving or completing the call objective(s), documenting all required information stakeholders to ensure alignment Deliver 2hr weekly call handling to maintain skill Outputs of Job Successful quality assessments, examining and feeding back on calls on a range of areas, including customer experience Mathematics Minimum 2 years' experience in Contact Centre Environment preferably in an analytical role Organized team environment Experience in monitoring IB/OB calls and providing feedback an advantage Experience in
and client end-users in support. Updates all ITSM calls timeously with a complete audit trail of actions actions and events, follows up on escalated calls to ensure completion and feedback. Maintains service and standards, processes, and procedures. Resolves all calls logged by end users, relating to desktop issues
and client end-users in support. Update all ITSM calls timeously with a complete audit trail of actions actions and events, follows up on escalated calls to ensure completion and feedback. Maintain service and quality standards, processes, and procedures. Resolve all calls logged by end users, relating to desktop issues
existing and new client base.
position preferred 2 years' experience in a contact centre as a business intelligence analyst required Accounting/Finance
branches in resolving ATM issues, alternatively logs a call with ATM Service Provider and follows up until resolved enhancements. Assists in the logging and fielding of calls received from branches and clients. Participates
branches in resolving ATM issues, alternatively logs a call with ATM Service Provider and follows up until resolved enhancements. Assists in the logging and fielding of calls received from branches and clients. Participates
pressure.
ffice, Telephone, and IT support
Support existing client applications Field incoming calls and emails from customers for service requests regarding