experience working at a management level within a Call Centre of a large operation 4-5 years experienced in multiple campaigns preferably within the outsourced call centre environment Grade 12 or Equivalent Tertiary education years' experience as a Operations Manager in a call centre environment Market Related
lead development process including Development Centres for the talent pool across levels Make ethical experience is essential A good understanding of Contact Centre procedures Minimum 4-5 years leading organization preferably in a multinational company / Call Centre ideally within a call center environment (including design
lead development process including Development Centres for the talent pool across levels Make ethical experience is essential A good understanding of Contact Centre procedures Minimum 4-5 years leading organization preferably in a multinational company / Call Centre ideally within a call center environment (including design
training plan. Operates as an account manager for the call center's Operations & Quality functions to understand years Training Manager experience, ideally within a call center environment (including design, development area of training A good understanding of Contact Centre procedures
training plan. Operates as an account manager for the call center's Operations & Quality functions to understand years Training Manager experience, ideally within a call center environment (including design, development area of training A good understanding of Contact Centre procedures
InfoSec tools and techniques i.e. O365 Security Centre, Mimecast, Qualys, AV, SIEM's, Qualys and Nessus