People ● Establishing Rapport ● Convincing People ● Showing Composure ● Checking Things ● Following Procedures
People ● Establishing Rapport ● Convincing People ● Showing Composure ● Checking Things ● Following Procedures
Convincing People • Articulating Information • Showing Composure • Resolving Conflict • Examining Information
Convincing People • Articulating Information • Showing Composure • Resolving Conflict • Examining Information