recruit a Service Centre Analyst to work within the IT department of Clicks Group Services. The role Head Office in Cape Town and will report to the Service Centre Supervisor/ Manager (IT). Job Purpose The cost effective management of IT Incidents and service requests from end to end point of view and to provide provide dynamic IT Support within the agreed Service Promise. Job Objectives Providing telephonic and track all incidents and service requests Taking ownership of incident and Service request from initiation
Our client is a leading international Internet Service Provider that offers amazing career opportunities
Role: We are seeking a driven and experienced Service Desk Team Leader to lead and inspire our team in smooth operation of the service desk, ensuring we meet all agreed-upon service level agreements (SLAs) (SLAs) and deliver a consistently high-quality service Team Leadership and Development: Provide strong leadership leadership and direction to the service desk team, fostering a positive, collaborative, and high-performing needs. Address performance issues and implement corrective action plans when necessary. Identifying issues
the POPI Act (Act No. 4 of 2013: Protection of Personal Information Act, 2013). Section 9 of PoPI states
meetings and project discussions. Coordinating services to ensure smooth operations within the firm. Assisting is POPIA (Protection of Personal Information Act, 2013) compliant.
upselling. Ensures highest levels of customer service are maintained. Ensures product knowledge is always knowledge to generate sales. Deals with any customer service issues that may arise and resolves promptly. Keeps that staff KPIs are monitored and the necessary corrective action taken if KPIs are not being met. Monitors procedures. Previous retail experience / customer service experience. For leadership roles; managerial experience
Ensuring that the machines or vehicles are serviced at the correct intervals Minor installations Logging call tracker Ensuring job cards have been completed correctly Responding to emergency breakdowns after hours
allocated to the correct branch code and GL codes and ensure costs are recorded in the correct financial period
allocated to the correct branch code and GL codes and ensure costs are recorded in the correct financial period
creditors to the correct branch code and GL codes and ensure costs are recorded in the correct financial period