To deliver exceptional customer service and maximise selling opportunities through effective people and Drive interdepartmental integration e.g. Product Groups, Location planners, Head office and within store include Trading Manager) Ensure exceptional customer service at all touch points Ensure effective product work gets done right the first time. Customer Service Orientation Anticipates and responds to customers' attracts the client into buying the product or service. People Management Acts as a mentor for individuals
To deliver exceptional customer service and maximise selling opportunities through effective people and Drive interdepartmental integration e.g. Product Groups, Location planners, Head office and within store include Trading Manager) Ensure exceptional customer service at all touch points Ensure effective product work gets done right the first time. Customer Service Orientation Anticipates and responds to customers' attracts the client into buying the product or service. People Management Acts as a mentor for individuals
upselling. Ensures highest levels of customer service are maintained. Ensures product knowledge is always knowledge to generate sales. Deals with any customer service issues that may arise and resolves promptly. Keeps procedures. Previous retail experience / customer service experience. For leadership roles; managerial experience
upselling. Ensures highest levels of customer service are maintained. Ensures product knowledge is always knowledge to generate sales. Deals with any customer service issues that may arise and resolves promptly. Keeps procedures. Previous retail experience / customer service experience. For leadership roles; managerial experience
customer service by creating a customer-focused culture and setting high standards for customer service through
maintained Co-ordination of janitorial and repair services. Stock Control Is responsible for all stock and duties to the maximum. Customer Service Must possess strong customer service and communication skills and manner on a daily basis. Train staff in customer service. Assist customers with enquiries and complaints
strategy Engage stakeholders and manage adherence to Service Level Agreement (SLA) where applicable Ensure requirements Monitor and manage the productivity of service providers as per the SLA Maintain hygiene, health and Joint Ventures (JV's) Complete and monitor service provider scorecards as per the SLA (Blitz's, security operations processes Ensure exceptional customer service at all touch points Ensure efficient shop-keeping done right the first time. Intermediate Customer Service Orientation Anticipates and responds to customers'
strategy Engage stakeholders and manage adherence to Service Level Agreement (SLA) where applicable Ensure requirements Monitor and manage the productivity of service providers as per the SLA Maintain hygiene, health and Joint Ventures (JV's) Complete and monitor service provider scorecards as per the SLA (Blitz's, security operations processes Ensure exceptional customer service at all touch points Ensure efficient shop-keeping done right the first time. Intermediate Customer Service Orientation Anticipates and responds to customers'
management. Planning proactive approach. Customer service and relationship building. Teamwork and Flexibility
Our client, in the FMCG industry, requires the services of an experienced Retail Operations Manager for