Job Overview:
As a resort Front Office Support Lead overseeing receptionists, porters of the front office and guest services at the resort. Overall, as a resort front office support lead Description:
Managing Front Office Operations: You will be responsible for for overseeing all aspects of the front office operations, including guest check-in and check-out procedures leadership team to develop and manage the front office budget, including staffing costs, supplies, and
level reporting experience to Chief Operations Officer
Must have a formal hospitality qualification with at least 3 years experience as a duty manager within a 4/5 star Hotel.
Computer literate: must be proficient on Opera and Micros
Must be able to successful manage, train and motivate a team
Must have excellent guest relations and commu
Safety Officer for a temporary position to join our team for a specific project. The Safety Officer will
experienced and dynamic Assistant Front Office/ Front Office Duty Manager for their Franschhoek property to assist with the daily operation of the Front Office and staff management. Skills / requirements: Must post Front Office Duty Manager – Franschhoek region – Previous 5 Star Hotel Front Office experience essential
to Head Office Set and achieve targets Maximize revenue opportunity and complete daily finance reporting
to Head Office Set and achieve targets Maximize revenue opportunity and complete daily finance reporting
disciplinary code.
zero-tolerance disciplinary code. Working closely with Finance and Reservations teams. Driving guest feedback to all departments. Providing training on Front Office Procedures / SOP's. Driving PIT check procedure check-in/out. Managing the monthly reconciliation of Front Office External Supplier Accounts (external airport transfers and Management Accounts, the stationary and Front Office budgets. Minimising waste and controlling resources within the assigned department. Managing the Front Office floats (reception and “Forex”) Ensuring, enforcing