COMPETENCIES: ● Matric/NQF level equivalent, ● National Diploma in Call Centre/Marketing/Sales Service The post Senior Contact Centre Agents appeared first on freerecruit.co.za .
members
centre that handles a variety of queries, including first line and second line technical issues, billing enquiries metrics such as reducing call volumes, improving first call resolution rates, minimising Average Wait Time performance indicators such as call volume reduction, first call resolution, Average Wait Time (AWT), Customer
complaint The post Complaints Manager appeared first on freerecruit.co.za .
and Fais will be beneficial (Depending on Date of First Appointment) Valid SA ID Matric
and Fais will be beneficial (Depending on Date of First Appointment) Valid SA ID Matric
Responsibilities:
manner
/>Perform training with providers and host roadshows nationally
Requirements: