external stakeholders. · Attending weekly level 10 and daily stand-up meetings. · Attending all knowledge sharing sharing sessions. · Attending Boiler/Troubleshooting sessions when required. · Completing of weekly Timesheet Timesheet · Attending Udemy training courses · Working closely with Intermediate/Snr developers to continually Monitor and ensure that all support calls are attended to and that all tickets are resolved within the the SLA. • P1 & P2 issues need to be attended to if and when required (including after hours) • Ensure
required ● Attending to queries and escalations from internal and external stakeholders ● Attending to month-end with new developments, bugs, software upgrades ● Attend to escalations logged with software vendors ● Develop required ● Attending to queries and escalations from internal and external stakeholders ● Attending to month-end with new developments, bugs, software upgrades ● Attend to escalations logged with software vendors ● Develop
reading the relevant newsletters; websites and attending sessions. Understand and embrace the client's and external information sharing sessions by attending formal and informal meetings. Manage vendor relationship
reading the relevant newsletters; websites and attending sessions. Understand and embrace the client's and external information sharing sessions by attending formal and informal meetings. Manage vendor relationship
Coordination and Optimisation of Client Onboarding Attends weekly onboarding / fulfilment stand ups Coordination Monitors CE support escalations, cases and queues Attends to and actions all programme administration requests
known errors in systems and services are being attended to and escalated Assist with system testing in
Sub-Sahara Africa) as needed to meet with clients and attend industry events Key Performance Areas: Administrative
Sub-Sahara Africa) as needed to meet with clients and attend industry events Key Performance Areas: Administrative
accountability for times spent and actions taken Attend to all logged support incidents and calls. • Provide Compiling monthly reports. • Attend the weekly Customer support meeting. • Attend customer meetings as needed
beyond the scope to L3 support. Regularly update and attend to all customer UNA queries and follow UNA process record of VIP support A and N certified Excellent attendance and punctuality are required Own vehicle (essential)