and efficient service to our clients leading, managing, developing and motivating a team of call centre regular quality assurance checks of call and ensure processes and procedures are adhered to. Coach Agents on jobs. Provide input into work procedures and processes that support the company and departmental procedures conducive to a productive working environment. Provide input into team awards and implement and manage incentive on a monthly basis and monitor adherence thereto Manage physical resources and tools of trade eg seating