is to support the client's product adoption, growth, and retention. Manage the tickets, maintaining SLA's video, or phone call. Own reactive client success processes: cancellations, negative feedback, advice/queries recommendations on how to get the most from products/services Own proactive processes: host webinars, assist with the clients engaged with company and actively using products/services. Build customer loyalty to reduce churn such as Client Experience or Technical Account Management role IT/Tech related experience Experience with