risk-related queries within the business, encompassing investigation, mitigation, and reporting. An analytical mindset Certificate / Training in Fraud Risk Management 2 - 3 years' experience in Fraud Risk and/or, Call Centre suspected fraudulent activity. Investigate suspected fraud cases with forensic methodology. Identify trends create fraud monitoring processes to proactively manage fraud mitigate exposure. Ensure that Fraud cases notes on the fraud monitoring and case management systems. Analyse alerts flagged on the fraud monitoring
risk-related queries within the business, encompassing investigation, mitigation, and reporting. An analytical mindset Certificate / Training in Fraud Risk Management 2 - 3 years' experience in Fraud Risk and/or, Call Centre suspected fraudulent activity. Investigate suspected fraud cases with forensic methodology. Identify trends create fraud monitoring processes to proactively manage fraud mitigate exposure. Ensure that Fraud cases notes on the fraud monitoring and case management systems. Analyse alerts flagged on the fraud monitoring
assessments, incident analysis and root cause investigations Lead remediation recommendations and ensure remediation, business impact and root cause analysis. Investigate all cyber security incidents. Aid in the documentation
communication skills Eagerness and willingness to investigate and challenge information and actions when necessary
functionality when required.
data usage, work processes and service issues. Investigate problem areas and propose solutions. Follow the
Influencing and negotiation skills Research and investigative orientation Self – management and stress management
Influencing and negotiation skills Research and investigative orientation Self – management and stress management
with resolution tasks performed Identifies, investigates, analyses issues and errors prior to or when