network and integration issues Exposure to device management (SCCM, Workspace One, Microsoft Intune etc) Experience ITIL processes (Incident, Change and Problem management) Analyse and resolve problem tickets Resolve lifecycle, change management) Plan and execute maintenance tasks (change management) Don't waste time
Change and Problem management) Plan and execute maintenance tasks (change management) Plan and execute lifecycle tasks (technical lifecycle, change management) Resolve incident tickets. Analyze and resolve
experience with incident management, change management and problem management. Advantageous Skills: ITIL ability to leverage cloud-specific features for managing database access.
Requirements processing, gathering, analysis, management and communication. Document requirements in appropriate methodology followed Assist with identification and management of risks. Frontend Technologies: Angular 10,
Requirements processing, gathering, analysis, management and communication. Document requirements in appropriate methodology followed Assist with identification and management of risks. Frontend Technologies: Angular 10,
implementation snapshots. Collaborating with senior management and relevant stakeholders to review and adjust Transaction log viewer, and Kibana to monitor and manage the Client Application Platform (CAP) in XML and (SLAs) using platforms like ServiceNow and service manager. Participating in coding fixes, patches, changes implementation of new system requirements. Identifying and managing project dependencies and potential conflicts to
and implementation of Test Plans Creation and management of Test cases Any additional responsibilities
complaint and query handling and Customer case management. Building and maintaining relationships with
IT Service Management principles and frameworks (ITIL 3) Knowledge of Project management including methods
IDE wizard • SAP Cloud Platform • SAP Solution Manager ChaRM. • SAP Business Workflow • SAP MM-Purchasing