Application Support and Installation Windows Server Management & Administration Microsoft Office 365 2nd fault, configuration, performance and security management of Desktops systems Install, configure, and support acceptable response times Manage users on systems (reset passwords, create new accounts etc) Introduce new IT Administration - Active Directory, Data Security, Group Policies etc. - Installation and troubleshooting Facing, Written & Verbal Communication - Self-Management & Self-Motivations - a "Go Getter" - Strong