to train new trainees and develop the existing agent capabilities. Can confidently deliver required courses Management/Campaign Launches, Upskills, Refreshers Take Calls for minimum 4 hours each month Attend TTT with client Coordinate with Gradbay Manager to help transition agent from Training to Gradbay as per expectations Coach Coordinate with Gradbay Manager to help transition agent from Training to Gradbay as per expectations Keep
to train new trainees and develop the existing agent capabilities. Can confidently deliver required courses to train new trainees and develop the existing agent capabilities. Can confidently deliver required courses Management/Campaign Launches, Upskills, Refreshers · Take Calls for minimum 4 hours each month · Attend TTT with Coordinate with Grad bay Manager to help transition agent from Training to Grad bay as per expectations · Coordinate with Grad bay Manager to help transition agent from Training to Grad bay as per expectations ·
the Role: The role is to support Customer Service Agents in delivering exceptional customer experience to performance managing, developing, and motivating agents. Competencies, Skills and Abilities: Must have
the Role: The role is to support Customer Service Agents in delivering exceptional customer experience to performance managing, developing, and motivating agents. Competencies, Skills and Abilities: Must have