Internal admin support Internal communication to call centre Adhoc duties The post Administrator appeared
Key Performance Areas Customer Service - Receive calls from senior customer engineer/ help desk. - Verify/ users. - Keep users posted on the progress of their calls. - Ensure that there are no comebacks on work done remote/satellite customer call-outs (hardware, software and network calls). - Provide telephone infrastructure
Scanners for all users. - Identify problems; log calls with Service Desk and escalate matters to senior
Responsibilities: Reach out to clients through outbound calls. Assess clients' needs and offer relevant service
Responsibilities: Reach out to clients through outbound calls. Assess clients' needs and offer relevant service