operations concerning ticket handling: · Critical/High/medium/low: 724 Solution time DAM operations concerning concerning incident ticket handling: · Critical: 1 Std. · High: 4 Std. · Medium: 17 Std. · Low: 35 Std. Solution service request ticket handling: · Critical: 1 Std. · High: 4 Std. · Medium: 17 Std. Low: 35 Std.
working experience in IT IT Service Desk experience highly beneficial Monthly
REQUIRED: Design storyboard learning activities with high impact training materials, and assessments aligned
Strong analytical and problem-solving skills with a high attention to detail · Optional: Experience in IT roles defined within the environment · Maintaining a high awareness of user needs regarding output management
status tracking and reporting, and production of high quality deliverables for clients · Applying standards
REQUIRED: · Design storyboard learning activities with high impact training materials, and assessments aligned
within the Infrastructure. Hand in hand with a highly dynamic, agile, cross functional team consisting
application development of IT. Ability to innovate, and a highly efficient operation of the web infrastructure are