equipment (both wired and wireless) • Diagnose and resolve faults logged on the company's helpdesk system access points • Collaborate with senior IT staff to resolve complex technical issues and escalate problems equipment (both wired and wireless) • Diagnose and resolve faults logged on the company's helpdesk system access points • Collaborate with senior IT staff to resolve complex technical issues and escalate problems
the status of all logged queries. Closing of all resolved tickets. Reporting trends identified to the District
monitors patch management across organisation Resolves third level support problems Maintains 99.999%
monitors patch management across organisation Resolves third level support problems Maintains 99.999%
and preparation of system reports as needed and resolving software-related issues. You will work closely
deployment in the cloud environment. Address and resolve any issues, ensuring our platforms run like well-oiled
and directs programming activities, manages and resolves network performance and capacity issues; analyzes performance, directs members of the project team, resolves difficult and complex technology issues and ensures
requirements and systems goals, and to identify and resolve business systems issues. • Implementation of new
internal resources to proactively identify and resolve client pain points that put client loyalty and
internal resources to proactively identify and resolve client pain points that put client loyalty and