standards and adhere to the SLA's. Liaise with resolver teams to ensure resolution of customer queries
lifecycle, change management). Resolve incident tickets. Analyse and resolve problem tickets. Experience
updates and changes • Run broken link reports and resolve content-related issues Experience • 3 years of This stage involves meeting one of our charismatic hiring managers who will assess your skills and, just
updates and changes • Run broken link reports and resolve content-related issues Experience • 3 years of This stage involves meeting one of our charismatic hiring managers who will assess your skills and, just
engineering teams. Assist with recruiting, the hiring process, and growing the team. Communicate schedules
heights. Role : Senior Azure Cloud Engineer We're hiring three Senior Azure Cloud Engineers for remote roles:
Utilise troubleshooting skills to diagnose and resolve database-related issues promptly, minimising impact Optimisation: Optimise database performance, identify and resolve performance bottlenecks, and implement tuning strategies
Refunds
financial transactions.
assistance and support to their customer onsite, resolving technical issues, and ensuring a positive customer Developers, Engineers, and Product Managers, to resolve complex technical issues and improve product performance;
teams. Collaborate with cross-functional teams to resolve complex customer issues efficiently. Refunds Management: completeness of financial transactions. Investigate and resolve discrepancies in a timely manner to maintain data satisfaction by promptly addressing support queries, resolving issues, and implementing measures to enhance the Average time taken to address audit findings, resolve fraud incidents, process refunds, reconcile transactions Support Resolution Time: Average time taken to resolve customer support queries or issues, ensuring timely