client's product adoption, growth, and retention. Manage the tickets, maintaining SLA's, communicating with recommendations on how to get the most from products/services Own proactive processes: host webinars, assist clients, engage in-opportunity accounts, host 1 on 1 training sessions, monitor client's health scores Keep engaged with company and actively using products/services. Build customer loyalty to reduce churn and increase such as Client Experience or Technical Account Management role IT/Tech related experience Experience with
such as CCTV, Access control and Telephony VOIP services. This is a full-time on-site role for a IT Support technical issue resolution Excellent customer service and communication skills Able to work well under