performs a Team Leader role and ensures high quality service and high client satisfaction by demonstrating their role models through their dedication to client service & problem solving. They invest time in the Implementation Partners to ensure seamless delivery of services. Provide 2nd / 3rd line SAP support. Maintain date with trends and opportunities in SAP and our industry. Understand the overall business objectives/needs or Diploma in Business Analysis from industry recognised Training Institution (desirable). SAP Certifications
client and stakeholder needs, satisfaction and service delivery Knowledge management - Ensure the system team members by organizing product and internal training to Ensure that they have the necessary knowledge the research library - Provide advice and / or training as required - Maintain, develop and implement while delivering solutions on time and within service level agreements -Review design, development and team members by organizing product and internal training to ensure that they have the necessary knowledge
productivity, and maintaining high technical and service standards. Responsibilities: Operational Planning: cost-saving initiatives without compromising on service quality. • Regularly review operational expenses Ensure high levels of customer satisfaction and service quality. • Develop and implement feedback mechanisms and collective objectives. • Facilitate regular training and development programs to ensure team effectiveness
client and stakeholder needs, satisfaction, and service delivery Knowledge management: · Ensure that adequate the research library. · Provide advice and / or training as required. · Maintain, develop, and implement
client and stakeholder needs, satisfaction and service delivery Knowledge management - Ensure that adequate the research library - Provide advice and / or training as required - Maintain, develop and implement systems to the business in line with internal Service Level Agreements -Ensure prompt and effective resolution issues in the IT environment in line with internal Service Level Agreements Continuous improvement: -Identify
client and stakeholder needs, satisfaction and service delivery Knowledge management - Ensure that adequate the research library - Provide advice and / or training as required - Maintain, develop and implement
when required -Work Volume management and ensure service levels are met and improved. -Ensure financial continuity and unplanned downtime -Manage incidents and service level continuity. Position Specific Outputs Ms improvement of policies and procedures Health Care Industry Skill: Innovation and risk taking Call Centre