that an effective and efficient data management service is provided. Provide overall leadership, strategic and optimal delivery of clinical data management services. Provide technical support to the clinical teams and tools is preferred. Key Responsibilities: Administrate Data Management Systems Maintain day-to-day CAPRISA and study requirements are met. Provide training to the data management team. Provide line manager
to accomplish with a system Use expert-level administration and optimization of hosts and servers to ensure servers and end user devices Management of Helpdesk service requests Monitor and respond to system alerts and backups Conduct high-level root-cause analysis of service interruptions and establish preventive measures
to ensure successful implementation, adoption, training, and monitoring of proposed solutions. Champion development of content that can be used in the training and upskilling of users with regards to various Qualifications and Skills: Bachelor's degree in Business Administration, Information Technology, or related field,
productivity Encourage and maintain a “customer service” philosophy within the BI team with business stakeholders to the team through problem research Perform administrative and other ad-hoc functions as and when required
efficiencies. The role does require management of the Service Providers. Overview of the role: With the growth dynamic and strategic Senior IT individual to service the Retail needs as well as provide support and covering 3 brands and operating across the country serviced from Head Office in KZN. The majority of the IT
improvements to the existing products and/or systems and services. Complete assigned development tasks to agreed
analyse systems flow, data usage, work processes and service issues. Investigate problem areas and propose solutions