experience. The incumbent will manage and support the Call Centre Agents in achieving required input and output and client Collection targets. Accountable for Call Centre Agents performance through quality monitoring monitoring, compilation of reports and coaching of Call Centre Agents to achieve high performance outcomes Key Environment • Knowledge of the function, process in a Call Centre Environment • Systems. • Track record of Coaching
shifts 24/7) who will detect and prevent fraud (inbound and outbound) Manage the day-to-day activities
Innovators Thrive!
We are seeking a Call Coordinator with strong communication skills do:
Your expertise:
To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty. Job Objectives: To deliver exceptional customer service through in-store visibility and proactivity to
the insurance process and policy Knowledge of Call Centre policies, procedures, processes and systems Knowledge
the insurance process and policy Knowledge of Call Centre policies, procedures, processes and systems Knowledge
optimised. Customer Care Call Centre Management Management of the call centre team to ensure the timeous
you’ll do:
life underwriting and administration industry. Call centre experience would be beneficial. Knowledge of
life underwriting and administration industry. Call centre experience would be beneficial. Knowledge of