The role is to support Customer Service Agents in delivering exceptional customer experience to their guests Competencies, Skills and Abilities: Must have a strong customer experience background. Must be keen on working change and an environment where that is process and customer experience driven. Able to confidently build strong able to handle team and customer emotions in a service industry where service interruption is common.
The role is to support Customer Service Agents in delivering exceptional customer experience to their guests Competencies, Skills and Abilities: Must have a strong customer experience background. Must be keen on working change and an environment where that is process and customer experience driven. Able to confidently build strong able to handle team and customer emotions in a service industry where service interruption is common.