These include: queries from customers, assisting with complex service calls, technician support, queries in stressful situations
The contact centre is responsible for the inbound telephonic servicing of the individual policyholder providing a first call resolution experience, while maintaining a high standard of customer service. They also br />
Contact Centre Administrator. The contact centre is responsible for the inbound telephonic servicing of the providing a first call resolution experience, while maintaining a high standard of customer service. They also Client Services inbound telephone queue and web touchpoint. Resolve a minimum of 30 telephone calls per To strive to have zero lost calls per day. To log all telephone calls received on the policy/claim records manner. To always try and retain clients when they call in to cancel their policy. Salary: R11 000 - R16
motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible responsible for overseeing the daily operations of our call centre, ensuring that agents meet performance targets improve agent performance, and managing escalated customer inquiries. The ideal candidate will have strong and a passion for delivering exceptional customer service.
Responsibilities:
you will be the first point of contact for our customers, providing support and resolving queries via multiple live chat. This role is essential for maintaining customer satisfaction and contributing to the overall success success of our operations. Responsibilities: Customer Interaction: Handle incoming queries and provide provide timely and accurate responses to customer inquiries through various communication channels. Problem Problem Resolution: Identify customer needs, clarify information, research issues, and provide solutions
Matric 1 Year Call Centre experience Must be able to work independently, Must be able to work under pressure communication skills Duties: – Full Inbound Call Centre functions – Taking calls – Data Capturing – Client liaison – Administration Salary : R 8000pm The post Call Centre Agents appeared first on freerecruit.co.za .
extremely disciplined. General admin skills The post Call Centre Agents appeared first on freerecruit.co.za .
our services within South Africa.
With further expansion, we currently have the role of Call Centre
Ensuring quick, effective and continual customer service. Keen eye for details, strong resolution and
Represent the customer to the rest of the business - Customer Advocate
Demonstrate
Competencies:
Must have inbound and outbound experience
Good reading abilities and written
Applying customer service/care principles to all calls
Working with People
communication skills Duties: – Full Inbound Call Centre functions – Taking calls – Data Capturing – Client liaison Administration R 4500 comm and incentives. The post Call Centre Agents appeared first on freerecruit.co.za .
Matric 1 Year Call Centre experience Must be able to work independently, Must be able to work under pressure communication skills Duties: – Full Inbound Call Centre functions – Taking calls – Data Capturing – Client liaison placing of orders – Administration The post Call Centre Agents appeared first on freerecruit.co.za .