Client Contact Centre Administrator. The contact centre is responsible for the inbound telephonic servicing policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high Services inbound telephone queue and web touchpoint. Resolve a minimum of 30 telephone calls per day. To strive to have zero lost calls per day. To log all telephone calls received on the policy/claim records manner. To always try and retain clients when they call in to cancel their policy. Salary: R11 000 - R16
be responsible for managing inbound and outbound calls, directing calls to the appropriate departments
Responsibilities:
Answering and directing incoming calls in a professional manner
Taking messages and
through Prospecting and Cold Calling Activities
Management and take direction on promotions plan. Drive MTN Gig Rigs (Toyota LDV with a 1,3-ton trailer) with equipment and branding material Conduct outlet calls (visit retail stores to do branding and collect
Management and take direction on promotions plan. Drive MTN Gig Rigs (Toyota LDV with a 1,3-ton trailer) with equipment and branding material Conduct outlet calls (visit retail stores to do branding and collect
and qualification of all leads from all sources (inbound + outbound from all activities including SDRs own qualification
ties:
Call allocated customers daily as per call cycle.
Handle incoming sales or general calls.
Provide support to Sales Representatives by assisting clients or departments.
Assist the Call Centre Supervisor when required.
Assist
clients via an inbound line and provide responses to general inquiries. Answer incoming calls and promptly and resolve customer issues. Maintain detailed call logs and generate reports as needed. Assist frustrated
clients via an inbound line and provide responses to general inquiries. Answer incoming calls and promptly and resolve customer issues. Maintain detailed call logs and generate reports as needed. Assist frustrated
your client footprint. Harness your 5 years solid C&I experience in an EPC environment to secure a with a solar EPC Strong product knowledge essential C&I project exposure a must BESS knowledge essential positions visit our website www.executech.co.za or Call us on 011 442 0644 and quote this advert. Please