• Agent performance, time keeping and quality assurance. Quality Outputs of the Job: • Duties : To receive Duties: Agent performance, time keeping and quality assurance. • Forced not ready time (no more than 5 will (should not exceed an average 2.5 minutes). • Quality management ratings should be 80% and above for
• Agent performance, time keeping and quality assurance. Quality Outputs of the Job: • Duties : To receive Duties: Agent performance, time keeping and quality assurance. • Forced not ready time (no more than 5 will (should not exceed an average 2.5 minutes). • Quality management ratings should be 80% and above for