Dedicated On site Support for Contact Center users. To support End users at the Contact Center and to needed Provide Remote support for WFH users Coordinating with third parties and Internal SGT teams First line line Telephony support Managing and supporting incidents logged within SLA agreements Provide feedback projects as required Providing First Line Support diagnosis and support for Output Device services Ad Hoc Reporting an emphasis on Service Management Call Center Support experience will be advantageous Sound knowledge
wallpaper and homeware for both the local and international market. What started in 1987 as a humble Cape everything it does. We require a full time Jnr Support Technician in our IT department, who will be based Bellville reporting into the IT Manager. MAIN DUTIES: Support – Helpdesk/ Printers/Microsoft 365 Maintenance IT support environment or recently completed diploma/certification Desktop & Printer support Knowledge
encouraging, and empowering the lives we touch, both internally and externally. We engage in continuous learning Give and receive constructive feedback. Teamwork Support, uplift, and encourage each other. Celebrate and Client Group of Companies. It is responsible for supporting, enabling, and mobilizing the organization to and inclusion, engage intentionally, and always support one another ROLE OVERVIEW Job Title and Level: Level of Work Mobility/Travel: Yes After Hours Support/Standby: Yes Purpose: The role is responsible for
VodacomNexio users and customers in request of support via Telephone/email or Automation. While providing timely fashion. The engineer provides desktop support, such as password or account related queries, Outlook logged request or incident. Provide first line support on all customer facing challenges and try and resolve monitoring and analysing incoming calls, problems and support Use the required dashboards or views to track and technical desktop issues On-site or remote connection Support for mobile devices (Ipads, Tablets, android devices
and senior system analyst, providing hands-on support, facilitating solutions, and improving operational
Responsibilities:
1. Operational Support:
5. Git and App Support:
6. Documentation & Process Support:
Understand, document, and escalate project risks Render support in business transition and helping to establish team within the scrum framework To continuously support the business environment by maintaining an understanding
The team is responsible for the development and support of key solutions within the Group. As a developer errors where required. Be on standby and provide support as agreed with the application manager, some of could be outside of core business hours. Technical support on applications. Provide input to technical and
errors where required Be on standby and provide support as agreed with the application manager, some of could be outside of core business hours Technical support on applications Collaboration Provide input to