leading provider of cloud CRM and Contact Centre solutions in Southern Africa is seeking to appoint a a talented, experienced, and committed Solution Specialist to join its Professional Technical Services customers, gather requirements and design and deliver solutions for all company products. The role involves remaining capability, designing solutions to customer requirements, and coordinating all aspects of solution delivery with business processes and requirements to identify solutions using Odoo and other relevant technologies. Collaborate
business. ENVIRONMENT: A customer-centric & solutions-driven Software Support Technician is sought by including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
ENVIRONMENT: A leading cloud Contact Center and CRM solutions provider in Southern Africa is hiring an Infrastructure users. PROBLEM Management to proactively identify solutions to recurring or known issues to minimize the impact Servers (2012, 2016 and 2019) Backup and Recovery Internet Information Services (IIS) Nagios and Monitoring Firewall / Security Experience Knowledge of Contact Centre Technologies e.g. IP PBX, Genesys, Asterisk – Advantageous
skills as a Support Engineer is wanted by a dynamic Internet Service & Network Specialist to join its Durban and client end-users in support. Update all ITSM calls timeously with a complete audit trail of actions actions and events, follows up on escalated calls to ensure completion and feedback. Maintain service and quality standards, processes, and procedures. Resolve all calls logged by end users, relating to desktop issues
the growing ATM Support requirement of a dynamic Internet Service & Network Specialist. You will provide Computing Support, Call Handling / ITIL processes, aid with Incident Management and confirm call resolution with with End User before resolving of the call on HEAT. The ideal candidate must have Matric/Grade 12, an ensuring careful and optimal call management and efficiencies. Manage call escalations to 2 nd Level and Delivery Manager. Confirm call resolution with End User before resolving of the call on HEAT. Maintain service
global provider of Managed Service and Cloud Solutions. You will be responsible for supporting customers escalation from the Service Desk Analyst, Cloud Command Centre or in conjunction with other Specialist teams within systems. Act as a point of escalation for support calls which cannot be resolved by more junior teams. Perform customer, partner and supplier requests, telephone calls and emails in a timely and professional manner. AZ-104: Microsoft Azure Administrator. Backup Solutions (Veritas NetBackup, Veeam). Windows Server (2008
is a prominent provider of CRM and Contact Centre solutions in Southern Africa. They are the pioneers complex software testing procedures/cases Contact Centre Technologies Experience in PBX Skills: Proficiency testing procedures/cases Familiarity with Contact Centre Technologies Experience with PBX systems Education:
ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would like the Engineer who will create, develop, and keep up CRM solutions using the Odoo Framework. You'll need a Tertiary Design, develop, implement, and maintain CRM solutions, leveraging the Odoo Framework and other relevant external applications and APIs, such as contact centres and Asterix. Ensure data integrity, security, and customization (3-4 years). Exposure to contact center solutions. Basic understanding of Asterix is desirable (1-2
is repeat business. ENVIRONMENT: A dynamic Internet Solutions provider based in Somerset West is currently
Private Sector for a world-class GRC software solution as the next Business Development Manager sought by a dynamic Software company in Joburg. This solution is currently used by 89% of the Fortune 500. You with 5 years proven work experience in a software solution sales role with targets consistently achieved the South African public sector, through cold-calling, approved partners and other proven techniques and be able to sell the unique benefits of the solution. REQUIREMENTS: Qualifications – Matric / Grade