Claims on Online purchases, be responsible for investigating customer refund claims, identifying fraudulent Requirements: 2-3 years of experience in fraud investigation a bonus 5 years in a customer service contact contact center environment Strong analytical, investigation and problem-solving skills Experience with fraud conversations with customers Responsibilities: Conduct investigations into customer refund claims to identify those fraudulent Liaise with internal teams to manage and investigate refunds Analyze refund data and make decisions
Claims on Online purchases, be responsible for investigating customer refund claims, identifying fraudulent p>
identify disruptions or unlawful acts.
Investigate people for suspicious activity or possessions
possessions.
Respond to alarms by investigating and assessing the situation.
Help people in need.
professional, resulting in compliments. Ensure client investigation deadlines are met and consultant keeps the client
reasoning is provided for variances . Ensure investigation takes place for any variances found . If any
calls are logged. Closing of the tasks once investigations are completed and sending out the relevant
variances.
calls are logged. Closing of the tasks once investigations are completed and sending out the relevant
reasoning is provided for variances . Ensure investigation takes place for any variances found . If any
High attention to detail with the ability to investigative and problem-solving skills Excellent time management